Privacy Policy

St Francis Care is committed to protecting the privacy, confidentiality and security of all personal information we collect. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and all NDIS Quality & Safeguards Commission requirements.

This Privacy Policy explains how we collect, use, store and protect your information when you access our services, website or interact with our organisation.

We may collect the following types of personal information to provide quality care and support:

• Full name, date of birth and contact details
• NDIS number, plan details and support requirements
• Medical, behavioural and health-related information
• Emergency contact details
• Service history and records of communication
• Billing, invoicing and financial information (if applicable)

We collect personal information through:

• NDIS referral forms
• Phone calls, emails or direct communication
• Service agreements and intake assessments
• Website contact forms
• From authorised representatives, support coordinators or guardians.

Your information is used strictly for purposes related to providing safe and effective services. This includes:

• Developing personalised support plans
• Coordinating support services and scheduling
• Communicating with participants, carers or representatives
• Meeting legislative, regulatory or reporting requirements
• Improving our services and quality assurance processes

We do not share or sell your information to third parties for marketing purposes.

Your information may only be shared with:

• NDIS Quality & Safeguards Commission (when legally required)
• Healthcare professionals and allied health (with your consent)
• Support coordinators or plan managers (with your consent)
• Emergency services when safety is at risk

We store your information securely through encrypted systems, password-protected files and restricted staff access. We take all reasonable steps to protect data from loss, unauthorised access or misuse.

You have the right to request access to your personal information or ask for corrections if details are inaccurate or outdated. Contact us anytime to update your records.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Withdraw consent for sharing information
• Make a complaint about how your information was handled

If you believe your privacy has been breached, you may contact us directly. We will investigate all concerns promptly and fairly. If unresolved, you may escalate the complaint to:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

If you have any questions about this Privacy Policy or how we manage your information, please contact:

Email: info@stfranciscare.au

Phone: